Before contacting T-Square support for help with what may be a web browser related issue, you should try running our Browser Diagnostics Test, which will check your browser to make sure it has all the right features turned on for T-Square, and doesn't have any known compatibility issues.
Legal notice: the Browser Diagnostics Test does not send any personal information about you back to the T-Square support team (or anyone else at Georgia Tech or otherwise). It merely runs within your browser in order to test it and show you the results of that test. The only information recorded about your use of the browser test are the standard pieces of data (e.g. IP address and browser identification string [AKA the UserAgent string]) that your browser sends to every website that you visit.
Once the test is complete, you will be given additional instructions on how to proceed.