Clearing Your Browser's Cache

In many cases, a web browser related issue can be resolved by simply clearing the browser's cache.  What is the cache?  It's an area on your computer's hard disk that stores copies of frequently requested files, such as scripting libraries and stylesheets.  Sometimes these files will be updated on a webserver (like the T-Square servers), but your browser won't realize that there are new versions that it should be using, so it continues to use the older versions in your cache.

The process for clearing the cache varies a lot depending on your computer platform and web browser, but below are some typical procedures that you can try.  Please be aware, however, that these steps may not work for every version of a particular browser.  The following instructions were developed using the versions available as of August 10th, 2012.

In each case, please log out of T-Square first, try the steps listed, then log back into T-Square.

Windows

  • Firefox
    1. On the menubar, select 'History', then 'Clear Recent History ...' -OR- Press CTRL-SHIFT-DELETE
    2. Make sure that 'Time range to clear:' is set to "Everything"
    3. Open up the 'Details' area and make sure that 'Cache' is checked.  You can uncheck any other areas that you do not want to clear.
    4. Select the 'Clear Now' button
  • Internet Explorer
    1. On the menubar, select 'Tools', then 'Delete browsing history...' -OR- Press CTRL-SHIFT-DELETE
    2. Make sure that 'Temporary Internet files' is checked.  You can uncheck any other areas that you do not want to clear.
    3. Select the 'Delete' button
  • Safari
    1. To the right of the address bar, click the cog wheel icon, then select 'Reset Safari...' from the drop-down menu.
    2. Make sure that 'Remove all website data' is checked.  You can uncheck any other areas that you do not want to clear.
    3. Select the 'Reset' button
  • Chrome
    1. To the right of the address bar, click the wrench icon, then select 'History' from the drop-down menu.
    2. Select (click) the 'Clear all browsing data...' button.
    3. Make sure that 'Obliterate the following items from:' is set to "the beginning of time"
    4. Make sure that 'Empty the cache' is checked.  You can uncheck any other areas that you do not want to clear.
    5. Select the 'Clear browsing data' button

Macintosh

  • Firefox
    1. On the menubar, select 'History', then 'Clear Recent History ...' -OR- Press APPLEKEY-SHIFT-DELETE
    2. Make sure that 'Time range to clear:' is set to "Everything"
    3. Open up the 'Details' area and make sure that 'Cache' is checked.  You can uncheck any other areas that you do not want to clear.
    4. Select the 'Clear Now' button
  • Safari
    1. On the menubar, select 'Safari', then 'Reset Safari'
    2. Make sure that 'Remove all website data' is checked.  You can uncheck any other areas that you do not want to clear.
    3. Select the 'Reset' button
  • Chrome
    1. On the menubar, select 'Chrome', then 'Clear Browsing Data ...' -OR- Press APPLEKEY-SHIFT-DELETE
    2. Make sure that 'Obliterate the following items from:' is set to "the beginning of time"
    3. Make sure that 'Empty the cache' is checked.  You can uncheck any other areas that you do not want to clear.
    4. Select the 'Clear browsing data' button